Frequently Asked Questions (FAQ)
Overview
This section provides answers to common questions about the PBX system and its features.
Common Questions
How do I set up voicemail?
I want to block unwanted callers
How do I add a Holiday Message?
Audio Branding
Can myCloudPBX work with external media players or online streaming services?
For security and reliability reasons, we only support local media stored on our servers. We don't access any media hosted remotely.
How do I upload audio files to the system?
You can upload all files through the Portal.
What file format do you require?
All audio files need to be in .wav format.
Are there any length restrictions for Music On Hold?
There's no length restriction for Music on Hold streams, but we recommend keeping it up to 10 minutes.
Do you need to visit the site, or can this be done remotely?
Everything with myCloudPBX is managed online through the Portal, so no site visits are needed. Once you upload the new files and apply the changes, they will take effect immediately.