Contacts
Overview
Contacts is your address book for people outside the business. Colleagues on your own phone system are under People.
Saved contacts are matched against incoming calls and messages, so a known caller appears by name rather than as a bare number.
Where contacts come from
| Tab | What it holds |
|---|---|
| Global | The shared directory everyone on the workspace sees. It is maintained in the Portal, not here. See Global Contact Directory. |
| Personal | Contacts only you can see. |
| Favourites | Anything you have starred, from either list. |
| All | Both lists together. |
Adding contacts
- 'New Contact' adds one by hand.
- 'Import contacts' brings across a list in one go.
The A to Z index down the side jumps to a letter.
Who can change the shared directory
Anyone can add to their own personal contacts. Changing the Global directory needs the Manage Global Contact Directory permission, granted against your Portal role under Admin > Configure Roles.