Inbound 1300

Overview

An Inbound 1300 service allows customers to call your business from anywhere in Australia by dialing a single, national 1300 or 1800 number. Your 1300 number can be configured with several options:

• Divert Function: Divert to landline or mobile.
• State Based Routing: Route calls based on the caller's location.
• Time of Day Based Routing: Route calls based on the time of the call.

This guide will show you how to configure your service.

Note: An 'Answer Point' is the full national number that will ring when your 1300 number is dialed.

Configuration

1. Log In: Once logged in, click 'My Services' and select your Inbound 1300 service from under the 'Voice' menu. The first time you edit your service, you will see the following screen:

   

Answer Point Preference

Answer points will be used in the following order:

1. Area Answer Points
2. State Answer Points
3. Default Answer Point

Default Answer Point & Time of Day Routing

1. Configure Default Answer Point: Click 'Configure' to add a default answer point. This will be used if no specific answer point is specified.

   

2. Enable Time of Day Routing: Use the checkbox to enable Time of Day routing. Select the hours and the phone number to be used when 'Closed'.

   

3. Save Changes: Click 'Save' when finished. To apply your changes, click 'Apply Changes'.

Area Based Routing

1. Add Area Based Routing: Click the 'Add' button to enable area based routing.

   

2. Specify Answer Points: Specify landline or mobile, locate the area, and set your answer point. Enable Time of Day routing if required.

3. Save Changes: Click 'Save' when finished. To apply your changes, click 'Apply Changes'.