Order New Number

This section will guide you through the process of ordering a new phone number within the portal.

Step 1: Service Selection

1. Navigate to the New Number page.
2. In the Service Selection section, select the service you want to associate the new number with from the dropdown menu.
3. Click Continue to proceed.

Step 2: Emergency Services Address and Number Owner Details

1. In the Emergency Services Address and Number Owner Details section, choose to either:
   • Select an existing address from the dropdown menu.
   • Add a new address by clicking the Add New Address button and filling in the required details.
2. Click Continue with Selected Address to proceed.

Due to government regulations, every Australian landline number must have an emergency address record for prompt and accurate emergency response.

Step 3: Phone Number Details

1. In the Phone Number Details section, specify the block size and quantity of numbers you want to order.
2. Click Continue to proceed.

Step 4: Directory Listing Preference

1. In the Directory Listing Preference section, select the visibility preference for your number:
   • Listed: Public in directories and directory assistance.
   • Unlisted: Excluded from directories.
   • Suppressed: Listed in directories but with the address suppressed.
2. Click Continue to proceed.

Step 5: Order Details

1. In the Order Details section, you can provide additional details (optional):
   • Enter any notes in the Notes field.
   • Optionally provide your reference in the Customer Reference field.
2. Review and accept the General Terms and Conditions.
3. Click the Agree to the Terms and Conditions checkbox to Agree with the Terms.
4. Click the Continue button to complete the order.