Network Overview & Requirements
This document provides an overview of the network requirements for the myCloudPBX Hosted Voice platform.
For the best experience, it is recommended that your network environment meets or exceeds the following specifications to ensure optimal performance and avoid potential issues.
Customer Environment Overview
| Customer Environment Requirements | Description |
|---|---|
| IP Routing and Hardware | - Connection to an NBN 25M speed tier or better (Ethernet or Fibre highly recommended) Internet connection. - Available bandwidth of 100 Kbps per concurrent call (both download and upload). - A Netcomm NL1901ACV or Netcomm NF18ACV or better for 4 or fewer concurrent users. - Business/Enterprise class gateway/firewall (e.g., Cisco 800 or greater/Cisco Meraki/Cyberoam/etc.) or better for 5 or more concurrent users. - SIP ALG protocol must be disabled. - QoS enabled to provide high priority to Hosted Voice traffic to/from the myCloudPBX Hosted Voice server ranges on the following IP subnets: - 203.201.155.0/24 - 203.22.70.0/24 - 27.127.227.0/24 - 27.127.233.0/24 - Full IP connectivity to the myCloudPBX Hosted Voice registration servers on the following ranges: - 203.201.155.0 /24 - 27.127.227.0/24 - 27.127.233.0/24 - Full IP connectivity to the myCloudPBX Hosted Voice provisioning servers on the following range: - 203.22.70.0 /24 - Full IP connectivity to the myCloudPBX Softphone registration servers on the following range: - 216.93.246.0/24 - 69.90.51.0/24 - 35.189.7.217 - 35.244.85.149 - A static public IP address that has been added to the Firewall Rules management section in the myCloudPBX portal. This is the public IP address used by the myCloudPBX Hosted Voice phones. |
| LAN Environment | - Category 5e cable or better between compatible PoE network switch and handset. - Connectivity to a switch (with uplink for Internet access) via a RJ-45 port using Category 5e or better cabling. - Power over Ethernet (PoE) allowing for a draw of 2.4 – 10.5 W per phone OR; individual power pack and general power outlet (GPO) per phone. - DHCP server with available IP addresses in a subnet with Internet connectivity. - DHCP Server providing option 66 and option 160 if auto-provisioning is to be used. - A single VLAN for both data and phones OR; a voice VLAN and data VLAN both with Internet connectivity. - IP connectivity between PCs and phones. - LAN switches that are able to cope with a high count of Packets Per Second (50 to 100 packets per call per user). |
| Webhooks | - Port 80,443 to 203.22.70.0/24 must be accessible for webhook integrations to function. - If using SSL, you do not require port 80. |
Firewall Rules
The following firewall configurations are required for myCloudPBX Hosted Voice phones to successfully register to the myCloudPBX Hosted Voice registration servers and successfully receive/initiate inbound and outbound calls:
| Firewall Ports | Network Protocol | Application Protocol | Description |
|---|---|---|---|
| 5060 | UDP & TCP | SIP | Used for SIP signalling |
| 16384-32768 | UDP | RTP / RTCP multimedia streaming | Used for audio/video data in SIP and other protocols. |
Auto Provisioning
Phones on the myCloudPBX Hosted Voice platform can be enabled for auto-provisioning.
The following DHCP options are required for auto-provisioning to work correctly:
| DHCP Option | Value | Supported Phones |
|---|---|---|
| 66 | ps.mycloudpbx.com.au | Cisco, Linksys |
| 160 | ps.mycloudpbx.com.au | Polycom |
Additionally, for the phones to successfully download their configuration files, it is required that the following protocols be enabled for inbound and outbound communication:
| Protocol | Supported Phones |
|---|---|
| TFTP | Cisco, Linksys & Yealink |
| HTTP | Cisco, Linksys & Yealink |
| FTP | Polycom |