View Number Orders

This section will guide you through the process of viewing and managing your number orders & number ports within the customer portal.

Number Orders Overview

1. Navigate to the "View Number Orders" page inside the Portal

2. The Number Orders screen displays a list of all your number orders with the following columns:

   • Order Reference: Unique reference for the order.
   • Customer Reference: Reference provided by the customer.
   • Service: The service associated with the number.
   • Phone Numbers: The phone number(s) involved in the order.
   • Order Type: The type of order (e.g., Port, New Number, Disconnect).
   • Status: The current status of the order (e.g., New, Completed).
   • Created Time: The date and time the order was created.
   • Last Updated: The date and time the order was last updated.
   • Actions: Button to view detailed information about the order.

3. Use the Search bar to find specific orders by entering the Order/Customer Reference, Service, Phone Number, Order Type, Status, or Time.

Viewing Number Order Details

1. To view detailed information about a specific order, click the View Details button in the Actions column next to the desired order.

2. The Number Details modal will open, displaying the following information:

   • User: The user associated with the order.
   • Reference: Unique reference for the order.
   • Phone Numbers: The phone number(s) involved in the order.
   • Contacts: Contact details for support.
   • Current Attachments: Any attachments related to the order.
   • Notes: Any notes associated with the order.
   • Order Status: The current status and history of the order.

3. Review the order details and take any necessary actions based on the information provided.