View Number Orders
This section will guide you through the process of viewing and managing your number orders & number ports within the customer portal.
Number Orders Overview
- Navigate to the "View Number Orders" page inside the Portal
-
The Number Orders screen displays a list of all your number orders with the following columns:
- Order Reference: Unique reference for the order.
- Customer Reference: Reference provided by the customer.
- Service: The service associated with the number.
- Phone Numbers: The phone number(s) involved in the order.
- Order Type: The type of order (e.g., Port, New Number, Disconnect).
- Status: The current status of the order (e.g., New, Completed).
- Created Time: The date and time the order was created.
- Last Updated: The date and time the order was last updated.
- Actions: Button to view detailed information about the order.
-
Use the Search bar to find specific orders by entering the Order/Customer Reference, Service, Phone Number, Order Type, Status, or Time.
Viewing Number Order Details
- To view detailed information about a specific order, click the View Details button in the Actions column next to the desired order.
-
The Number Details modal will open, displaying the following information:
- User: The user associated with the order.
- Reference: Unique reference for the order.
- Phone Numbers: The phone number(s) involved in the order.
- Contacts: Contact details for support.
- Current Attachments: Any attachments related to the order.
- Notes: Any notes associated with the order.
- Order Status: The current status and history of the order.
-
Review the order details and take any necessary actions based on the information provided.