Number Porting - Australia

Port Australian Number

This section will guide you through the process of porting an Australian phone number to myCloudPBX.

Australian Number Porting Timelines

Porting Category	Description	Porting Timeframe
Cat A	Simple ports (single line, no complex services)	1-5 business days
Cat C	Complex ports (multiple lines, complex services)	5-10 business days

Notes:

• Timeframes listed is the time after the losing/existing carrier has acknowledged the porting request.
• Timeframes can vary based on the specific circumstances of the porting request.
• Weekends and public holidays may affect the porting timelines.
• Ensure all required documentation is provided to avoid delays.

Step 1: Service and Port Type

1. Navigate to the "Port Australian Number" page.
2. In the Service and Port Type section, select the service you want to associate the ported number with from the dropdown menu.
3. Choose the type of porting action:
   • Port a Single Number: For individual numbers.
   • Port Multiple / Complex Numbers: For ranges or multiple numbers.
4. Click the appropriate button to proceed.

Step 2: Port Number/s Details

1. For single number porting:
   • Enter the phone number you wish to port in the provided field.
2. For multiple or complex number porting:
   • Select the porting action (Add Number or Add Number Range).
   • Enter the first number in the range and the quantity of numbers in the range.
   • Click Add More Numbers if you need to port additional numbers or ranges.
3. Click Continue to proceed.

Step 3: Directory Listing Preference

1. In the Directory Listing Preference section, select the visibility preference for your number:
   • Listed: Public in directories and directory assistance.
   • Unlisted: Excluded from directories.
   • Suppressed: Listed in directories but with the address suppressed.
2. Click Continue to proceed.

Step 4: Emergency Services Address and Number Owner Details

1. In the Emergency Services Address and Number Owner Details section, choose to either:
   • Select an existing address from the dropdown menu.
   • Add a new address by clicking the Add New Address button and filling in the required details.
2. Click Continue with Selected Address to proceed.

Due to government regulations, every Australian landline number must have an emergency address record for prompt and accurate emergency response.

Step 5: Order Details

1. In the Order Details section, provide the necessary information:
   • Porting Contact Person: Enter the name and contact number of the person responsible for the port.
   • Authorisation Confirmation: Enter the details of the authorised contact who approves the port.
   • Telecom Bill Upload (Optional): Upload the most recent invoice from your current provider to aid the porting process.
   • Additional Details (Optional): Enter any notes or customer reference information.
2. Review and accept the General Terms and Conditions.
3. Click the Agree to the Terms and Conditions checkbox.
4. Click the Continue button to complete the porting order.