Manage Numbers
Manage Numbers
The Manage Numbers screen is your main hub for handling all phone numbers associated with your myCloudPBX and Business SIP services. The Manage Numbers screen provides a listing of the currently allocated numbers.
Using the Manage Numbers Screen
- Order New Number
- Click the "Order New Number/s" button.
- Follow the prompts to complete your order.
- Port Australian Number
- Click the "Port Australian Number/s" button.
- Follow the instructions to port an existing number.
- View Number Orders
- Click the "View Number Orders" button to see all current and past number orders.
- Search for a Number
- Use the search bar to find a specific number by entering the service, status, or phone number.
- Edit Address
- Click the "Edit Address" button next to the desired number.
- Update the address details as needed.
- Move Number
- Click the "Move" button next to the desired number.
- Follow the prompts to move the number to a different service.
- Disconnect Number
- Click the "Disconnect" button next to the desired number.
- Follow the prompts to disconnect the number.
Edit Address
Edit Address allows you to update the emergency service address for one or more phone numbers.
Edit Emergency Services Address
- Open Edit Address
- Click the "Edit Address" button next to the desired number.
- Select Update Option
- Choose whether to update the address only, contact/ownership only, or both by clicking the corresponding button.
- Select Address
- Use the dropdown to select an existing address or click "Add New Address" to enter a new address.
- Confirm Numbers
- Ensure the correct numbers are selected for the address update.
- Save Changes
- Click the "Save" button to apply the changes.
Move
Move allows you to transfer a phone number from one service to another.
Move Number to an Alternte Voice Service
- Launch the Move Wizard
- Click the "Move" button next to the desired number.
- Select New Service
- Use the dropdown to select the new service for the phone number.
- Update Emergency Services Address
- Confirm or update the emergency services address. You can use the current address or add a new one.
- Review Order Details
- Review the order details and ensure all information is correct.
- Complete Move
- Follow the prompts to finalise the move.
Disconnect
Disconnect allows you to disconnect a phone number and select a replacement if needed.
Disconnect a Number
- Launch the Disconnect Wizard
- Click the "Disconnect" button next to the desired number.
- Select Replacement Number
- Use the dropdown to select a replacement number for any associated services.
- Review Order Details
- Review the order details and ensure all information is correct.
- Complete Disconnect
- Follow the prompts to finalise the disconnect.