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Manage Numbers

Managing Hosted Numbers

This guide will walk you through managing your hosted phone numbers using the self-service portal. The portal allows you to view, update, and take actions on your existing numbers, including new number assignments, changes to addresses, and disconnections.

Overview of the Portal

The Hosted Numbers portal provides a streamlined view of all your active numbers. From here, you can perform several actions, such as managing addresses, moving numbers, or disconnecting numbers.

Key Sections:

  • New Number: Request a new standard number.
  • New 1300 Number: Assign a new 1300 number to your service.
  • Port Australian Number: Port an existing number into the system.
  • View Number Orders: View recent number orders or requests.

Hosted Numbers List

The main part of the portal shows a list of all your hosted numbers, including key information and actions you can take.

Field Description
Service (Friendly Name) The name of the service associated with the number. You may have customised names, such as "ECN Office PBX," to identify the service.
Number (Country) The phone number and its associated country.
Status The current status of the number (e.g., "Active").
Address Description The address to which the number is currently linked.
Actions The available actions for managing this number, such as Manage Address, Move, and Disconnect.

Actions You Can Take

Below is a summary of the actions available for each number in the portal:

  • Manage Address: Update address details or assign an existing address to a number.
  • Verify: Update and verify missing address details. From time to time, you may be required to re-verify information to ensure it remains current.
  • Set Address: Create a new address or assign an existing one.
  • Move: Reassign the number to another service or location. This can be used for organisational changes or department shifts.
  • Disconnect: Permanently disconnect the number from your service. Please note that once a number is disconnected, it may not be retrievable.

Info

In Australia, Emergency Service location records (IPND) are essential for ensuring that emergency responders can quickly and accurately locate people when they call triple zero (000) for help. These records form part of the Integrated Public Number Database (IPND), a national database containing location information tied to landline and mobile phone numbers.**

Using the Search and Filtering Tools

You can easily find specific numbers or services using the Search bar at the top right of the screen. Additionally, you can use the dropdown filters to further narrow down your results, making it easier to find and manage your numbers effectively.

Step-by-Step Actions

Updating an Address for a Number

  1. Find the number you wish to update in the Hosted Numbers table.
  2. Click Manage Address next to the relevant number.
  3. Update the address details in the dialog box and click Save.

Tip

You can assign a single location record to multiple phone numbers on the same service. This is useful when several numbers are associated with one physical address.

Verify Address Record

  1. Find the number you wish to update in the Hosted Numbers table.
  2. Click Verify
  3. Complete any missing information/confirm existing details

Set Address

  1. Next to the number click Set Address
  2. Allocate and existing address record or create a new record
  3. Click Save to complete

Moving a Number

Numbers can only be moved between services on a single account, to move a number from another provider (Port) select Port Australian Number.

  1. Locate the number in the Hosted Numbers list.
  2. Click the Move button.
  3. Follow the prompts to choose the new destination for the number.

Disconnecting a Number

  1. Scroll to the number you wish to disconnect.
  2. Click the Disconnect button.
  3. Confirm the action when prompted. Keep in mind that this action is irreversible.