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Product Overview

myCloudPBX is an advanced hosted voice platform designed to elevate your business communications through its comprehensive suite of features and integrations. Developed by ECN in Brisbane, myCloudPBX ensures localised support and data security while offering robust functionalities to meet diverse business needs. With over 20 years of industry experience, myCloudPBX is tailored specifically for Australian businesses, providing a reliable and flexible communication solution.

At the core of myCloudPBX is its powerful analytics and insights engine, which enables businesses to make data-driven decisions. The platform offers detailed call metrics and interactive dashboards, allowing businesses to monitor performance, identify bottlenecks, and optimise resource allocation effectively. This level of insight ensures that businesses can prioritise calls and resources, ultimately improving operational efficiency.

myCloudPBX also excels in its seamless integrations with popular CRM systems, enhancing business productivity. By connecting with established CRMs or custom systems via webhooks, myCloudPBX facilitates efficient call journaling, contact lookups, and optional contact creation. This integration ensures that every customer interaction is maximised for growth and efficiency, providing businesses with the tools they need to succeed in a competitive landscape.

Additionally, myCloudPBX offers a versatile range of connectivity options. The platform supports various handsets, including those from Cisco, Polycom, and other major brands. It also provides desktop and mobile applications, ensuring that users can stay connected from anywhere, whether in the office or on the go. This flexibility is crucial for modern businesses that require constant connectivity and adaptability.

Key Integrations:

  • CRM Systems: Seamless integration with popular CRMs such as Dynamics, Hubspot, Zoho, and Zendesk.
  • Custom Webhook Module: Allows integration with custom systems for tailored solutions.
  • Digital Faxing: Transform traditional fax processes into seamless digital experiences.
  • Industry-Specific Solutions: Specialised modules for hospitality, including guest extension management and room configurations.

By leveraging myCloudPBX, businesses can harness a reliable, flexible, and efficient communication platform that supports their growth and operational needs. For more information on myCloudPBX's features and integrations, visit myCloudPBX Features and Why myCloudPBX?.