Inbound 1300

Overview

An Inbound 1300 service allows customers to call your business from anywhere in Australia by dialing a single, national 1300 or 1800 number. Your 1300 number can be configured with several options:

• Divert Function: Divert to landline or mobile.
• State Based Routing: Route calls based on the caller's location.
• Time of Day Based Routing: Route calls based on the time of the call.

This guide will show you how to configure your service.

Note: An 'Answer Point' is the full national number that will ring when your 1300 number is dialed.

Configuration

1. Log In: Once logged in, click 'My Services' and select your Inbound 1300 service from under the 'Voice' menu.

2. The first time you edit your service, you will see the following screen:

   

3. Click Configure to set the Answer Point for your 1300 number.

Tip

To configure more advanced answer points click 'Show Advanced Options'.

Answer Point Preference

Answer points will be used in the following order:

1. Area Answer Points
2. State Answer Points
3. Default Answer Point

Quick Setup with Default Answer Point & Time of Day Routing

1. Click 'Configure' to set an answer point. This will be used unless a more specific answer point is specified.

   

2. Enable Time of Day Routing: Use the checkbox to enable Time of Day routing. Select the hours and the phone number to be used when 'Closed'.

   

3. Click 'Save' when finished. To apply your changes, click 'Apply Changes'.

Area Based Routing

1. Click the 'Add' button to enable area based routing.

   

2. Specify landline or mobile, locate the area, and set your answer point. Enable Time of Day routing if required.

3. Click 'Save' when finished. To apply your changes, click 'Apply Changes'.