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Voicemail

Personal Voicemail

Each extension has the option to have personal voicemail enabled. This voicemail will only play if an extension is directly dialed (not part of a ring group).

Enable Voicemail on Extension

To configure voicemail on an extension, click on the 'Offices & Users' icon from the PBX Configuration screen. offices & users icon

offices and users

Select the extension you wish to modify.

Scroll down until you reach the 'Voicemail' section.

enable voicemail

To enable the voicemail feature, tick 'Enable Voicemail'.

Here you can set the following information:

  • Voicemail PIN: This is the PIN you will enter to access the voicemail system.
  • Send Messages to my Mailbox: When selected, the voicemail will be emailed to the address nominated.
  • Delete messages after emailing them: When selected, emails will no longer be retrievable from your handset and will be only accessed via email.

Scroll down the page and click 'Save' when you are finished.

apply changes

Your changes are now ready to 'Apply' to your PBX.

Click 'Apply Changes'.

Access Voicemail

Accessing Personal Voicemail

  • Dial 777 to access your Voicemail. Enter your PIN when prompted.

Accessing Another Users/Group Voicemail

  • Dial 778 to access another users Voicemail. Enter the Extension Number followed by the PIN when prompted.

Directly Dial Another Users Voicemail

  • Dial 6 followed by the Extension Number of the user.

Tip

Administrator users can view and reset a users voicemail PIN

Once authenticated to the voicemail system, you will be able to follow the prompts to record your personal voicemail messages, and listen to voicemails left for you.