Overview
These guides will walk you through activating the myCloudPBX Softphone for a user. Once activated, you will be able to use the following guides to install and use the Softphone on your devices.
Activating / Deactivating the myCloudPBX Softphone
From the Extension configuration page, on the right-hand side of your screen, you will see a section labelled 'myCloudPBX' as shown below.
Activate
- Tick 'Enable Softphone'.
- Enter your 'email address'.
- Click 'Submit & Activate'.
You will now receive an email containing the download links for the Softphone. (The Softphone supports Mac, iPhone, Windows, & Android). The email will also contain the username you will use to login to the Softphone. The password is never sent via email and is listed on the left-hand side of the page when you activate the Softphone.
The Softphone allows for a maximum of two separate devices to be activated at a time. If you replace a device, you will need to press the 'Reset License' button.
Deactivate
- Untick 'Enable Softphone'.
- Click 'Submit & Activate'.
Updating Softphone Name
If you need to change the extension name for the softphone, you will need to disable the softphone and re-enable it.
- Untick 'Enable Softphone' and click 'Submit & Activate'.
- Tick 'Enable Softphone' and click 'Submit & Activate'.
- Sign out of the softphone and sign back in.
The name will now be updated.