Overview

These guides will walk you through activating the myCloudPBX Softphone for a user. Once activated, you will be able to use the following guides to install and use the Softphone on your devices.

Activating / Deactivating the myCloudPBX Softphone

From the Extension configuration page, on the right-hand side of your screen, you will see a section labelled 'myCloudPBX' as shown below.

Activate

1. Tick 'Enable Softphone'.
2. Enter your 'email address'.
3. Click 'Submit & Activate'.

You will now receive an email containing the download links for the Softphone. (The Softphone supports Mac, iPhone, Windows, & Android). The email will also contain the username you will use to login to the Softphone. The password is never sent via email and is listed on the left-hand side of the page when you activate the Softphone.

The Softphone allows for a maximum of two separate devices to be activated at a time. If you replace a device, you will need to press the 'Reset License' button.

Deactivate

1. Untick 'Enable Softphone'.
2. Click 'Submit & Activate'.

Updating Softphone Name

If you need to change the extension name for the softphone, you will need to disable the softphone and re-enable it.

1. Untick 'Enable Softphone' and click 'Submit & Activate'.
2. Tick 'Enable Softphone' and click 'Submit & Activate'.
3. Sign out of the softphone and sign back in.

The name will now be updated.