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Ring Groups (Call Groups)

Overview

Ring Groups allow multiple extensions to ring simultaneously when a call is received. This is useful for ensuring calls are answered promptly by any available user within the group.

Configuration

Create Ring Group

  • Navigate to Ring Groups.
  • Select Add Ring Group.

Configure the following:

  • Name: Enter a name for the ring group (This is for your reference only).
  • Pre Ring Time (Seconds): Play ringback for x seconds prior to ringing on users phones.
  • Ring Time (Seconds): Number of seconds to ring on users phones.
  • Pickup Group: When enabled, you can use the # 3 key combination to move calls to valet park automatically after answering the call.
  • Initial Recording: This message will play prior to ringing on users phones. Use this if you have an important message that must be heard by all callers.

  • Music On Hold: Play any of the following audio streams to the callers while they are waiting to be answered.

    • Default: Play the default music on hold stream.

    • Ringing: Play the standard 'ring ring' tone.

    • Custom: Play a music on hold stream that you have uploaded previously.

  • Skip Ring Group if all members are in-calls or unavailable: When enabled myCloudPBX will only ring on phones that are not already in-call. If all phones are in-call or unavailable, then the call will skip through to the Next Activity.

Next Activity

  • Select the Next Activity from the drop down lists.

  • Add Extensions

    • Select the extensions to be included in the ring group.

Best Practices

  • Regularly review and update ring group members and settings.
  • Use descriptive names for ring groups to avoid confusion.

Frequently Asked Questions

Sometimes I get a missed call popup, while other times I do not. What triggers this?

When a call routes through a Ring Group, the missed call indicator will trigger based on the following events.

  • If no ringgroup members answer the call: Each member's device will report a missed call.

  • If a ringgroup member answers the call: Other members' devices will not report a missed call, as the call was successfully answered elsewhere.

  • If the caller hangs up before the timeout: All ringing members' devices will report a missed call.

  • If the ringgroup times out without any answer: All members will report a missed call. The call will route to the next activity as configured on the PBX.

Tip

Call Queues will operate differently by design and is detailed out here