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Offices and Users

Overview

The Offices and Users section allows you to manage offices and the users within each office. This includes setting global office settings, adding new users, and configuring user-specific settings.

Office Configuration

  1. Create an Office:

    • Navigate to Offices and Users.
    • Select Add Office and enter the office details.

  2. Configure Office Settings:

    • Select the office from the list.
    • Set the default phone number, area code, time zone, and hold music.

User Configuration

To create or edit a user (extension), follow the steps below:

  1. Navigate to the 'Offices & Users' section from the PBX Configuration screen.
  2. Click on 'Add/Edit User' to configure the extension settings.

General Settings

  1. Extension Number (3 or 4 digits):

    • Enter the desired extension number (e.g., 301).

  2. Name:

    • Enter a name for the extension (e.g., Hotdesk).

  3. Password:

    • Set a password for the extension. The handset admin user password is now set under 'Auto Provision > Show Advanced Options'.

  4. Extension Ring Time (seconds):

    • Set the ring time for the extension (e.g., 40 seconds).

  5. Office / Location:

    • Select the office/location for the extension (e.g., Toowong).

  6. Outbound Phone Number:

    • Choose the outbound phone number (e.g., Use Office Default).

  7. Hide Caller ID:

    • Check this box if you want to hide the caller ID for this extension.

  8. Pickup Group:

    • Select the pickup group if applicable.

  9. This extension is behind a firewall:

    • Check this box if the extension is behind a firewall.

Auto Provision

See Auto Provisionnig

Voicemail

  1. Enable Voicemail:

    • Check this box to enable voicemail for the extension.

  2. Voicemail PIN:

    • Set the PIN for accessing the voicemail system (e.g., 5781).

  3. Send Messages to my Mailbox:

    • Check this box to forward voicemail messages to your email.

  4. Delete messages after emailing them:

    • Optionally, check this box to delete voicemail messages after they are emailed.

Callback and Smart Calling

  1. Enable Callback:

    • Check this box to receive a callback from an internal extension when the user you are calling is busy.

  2. Enable Smart Calling:

    • Check this box to forward calls to your mobile and your extension simultaneously.
    • Set the Smart Call Timeout and Smart Call Type (e.g., Sequential).
    • Enter the Smart Call Number (e.g., 04xxxxxxxx or 07xxxxxxxx).

Call Diversions

  1. Divert all calls:

    • Check this box to divert all calls to another number.

  2. Divert calls on no answer:

    • Check this box to divert calls only when there is no answer.

Security and Other Features

  1. Enabled Calls:

    • Select the types of calls allowed (e.g., Local, National, Mobile, International).

  2. Allow Management of:

    • Choose what can be managed via the handset (e.g., Update settings, Toggle Day/Night mode, Update recordings, Enable In Call Shortcuts).

  3. Other Features:

    • Check if applicable (e.g., Override Account Code Dialling, Record calls from this extension).

  4. Training Mode:

    • Optionally enable Training Mode or Extension Privacy.

Saving Changes

  • Scroll down the page and click 'Save' when you are finished.
  • Click 'Apply Changes' to apply the configuration to your PBX.

Accessing Voicemail

  • To access the Voicemail system, dial 777 from your phone, or press the 'Voicemail' Button on your handset if it has one.
  • Enter your PIN followed by the # key to authenticate and manage your voicemail messages.

This comprehensive guide should assist in creating and managing extensions effectively.