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Hotel/Guest Mode

Overview

The Hotel/Guest Mode feature allows you to create a group of users/extensions with a unified base configuration. This setup is particularly useful for environments such as hotel rooms, school classrooms, or other places where phones are not used regularly like those of office staff.

Features and Use Cases

Features

  • Unified Configuration: Easily manage and apply a single configuration to multiple phones, ensuring consistency.
  • Speed Dial Setup: Configure multiple speed dial keys for quick access to important services (e.g., reception, room service).
  • Custom Outbound Number: Define a default outbound number for all hotel/guest phones.
  • On Hold Music: Select specific on-hold music to enhance the guest experience.

Use Cases

  • Hotel Rooms: Set up phones in hotel rooms with consistent configurations and speed dial options for services like reception, room service, and housekeeping.
  • School Classrooms: Configure phones in classrooms to have quick access to the main office, security, and other essential contacts.
  • Temporary Office Spaces: Manage phones in temporary or shared office spaces with a standard setup, ensuring ease of use for all users.

Configuring Hotel/Guest Mode

  1. Access the Hotel/Guest Mode Page:

    • Navigate to Services > PBX > Hotel/Guest.

  2. Group Configuration:

    • Friendly Name: Enter a name for the group configuration.
    • Timezone: Select the appropriate timezone from the dropdown menu.
    • Hotel/Guest Outbound Number: Choose the default outbound number for the hotel/guest phones.
    • On Hold Music: Select the on-hold music option from the dropdown menu.

  3. Line Key Configuration:

    • Click the green plus (+) button to add new line key configurations.
    • For each line key, specify the following:
    • Type: Select the type of line key (e.g., Speed Dial).
    • Number: Enter the number to be dialled when the key is pressed.
    • Label: Enter a label for the line key (e.g., Reception, Gym, Room Service).
    • Delete: Use the red trash can icon to delete a line key entry.