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Advanced Outbound Caller ID Control

Overview

The Advanced Outbound Caller ID Control feature allows a user to dynamically update the Caller ID presented to the caller. This is particularly useful when operating multiple businesses or departments when you want to display different outbound numbers depending on the business you represent at the time.

Enable Advanced Outbound Caller ID Control

To configure Advanced Outbound Caller ID Control, you first need to enable the feature on your PBX.

  1. From the PBX Configuration screen, click the ‘Manage Features’ button.

Image showing the Manage Features button within myCloudPBX Configuration Portal.

  1. Click the checkbox to enable Advanced Outbound Caller ID Control.

Image depicting the checkbox to enable Advanced Outbound Caller ID Control.

  1. After the page refreshes, you can now click the 'Return to Service' button.

Image showing the Return To Service button within myCloudPBX Configuration Portal.

  1. From the PBX Homepage, on the Configuration Tab, select 'Advanced CallerID Control' from the Additional Features section.

Image showing the Configuration Page for Advanced Outbound Caller ID Control feature within myCloudPBX Configuration Portal.

Here you will be able to add up to 9 optional prefixes that can be used when making outbound calls.

For each prefix, you will set the following options:

  • Country: Select the Country.
  • Phone Number: The number you select here will be used when making Outbound Calls using this Prefix.
  • Hide Caller ID: When set, this Prefix will hide your Outbound Caller ID.
  • Description: This field is used for your reference only.

Tip

If you’re using a prefix to switch to a different country’s phone number for outbound calls, you must follow the dialing format of that country.