Lost Calls Report
Overview
The 'Lost Calls' Report provides reporting on Incoming calls received by the phone system that were not answered by a user, with options to tailor the report with phone number, time period, and voicemail toggling filters.
Note: Calls that go to Virtual Fax, or the conference bridge should not appear in this report.
- Select any time period with a maximum of 7 days between them.
- Tick the checkbox if you wish to include calls that went to voicemail.
Click 
to download a copy in CSV format.
Summary Report
The Lost Calls Summary Report summarizes calls to Phone Numbers configured in myCloudPBX for call routing that were not answered by a User or went to Voicemail.
| Column Name |
Description |
|---|---|
| CallAlertName |
The Label name given to the specific Call Route for the Target Number as set in the Call Routing section of the myCloudPBX configuration portal and shown in the Reporting Dashboard. |
| TargetNumber |
The Number configured on the myCloudPBX the Inbound Caller dialled. |
| TotalCalls |
The total number of calls to the Target Number across the reporting period. |
| TotalLostCalls |
Total number of calls to the Target Number that were not answered by a User on the myCloudPBX Phone System, across the reporting period. |
| LostCallsPercentage |
Percentage of calls that were Lost made to the Target Number across the reporting period. |
Detailed Report
The Lost Calls Detailed Report provides detailed per call information for answered calls within myCloudPBX.
| Column Name |
Description |
|---|---|
| CallGuid |
The Call GUID is a Global Unique Identifier for that call |
| CallDateTime |
The Date and Time for the call. |
| CallDuration |
The duration of the call in seconds from the time the call arrives at myCloudPBX until it is disconnected. |
| OriginNumber |
The number of the Caller, if known (maybe set as Private). |
| TargetNumber |
The Number configured on the myCloudPBX the Inbound Caller dialled. |
| CallRouteName |
The Label name given to the specific Call Route for the Target Number as set in the Call Routing section of the myCloudPBX configuration portal and shown in the Reporting Dashboard. |
| LostInIVR |
Field is set to value of 1 if the call entered the IVR and the Caller terminated the call before exiting the IVR. |
| LostinQueue |
Field is set to value of 1 if the call entered a call queue and the Caller terminated the call without speaking to a user before exiting a queue. |
| Voicemail |
Field is set to value of 1 if the call was sent to voicemail. |