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Cost Allocation Report

Overview

Account codes are used to attribute calls to either a user or group of users. Alternatively, account codes can be used to attribute calls made to your customers.

When a call is made, you can enter the account code as part of the phone number. The code will show up in the CDR (Call Detail Recording) with call length, number dialled etc. The CDR record is written when you terminate the call.

This functionality would typically be used by anyone who bills specifically for their time, eg: lawyers.

Usage

The 'Account Code' report takes each call with account codes and assigns them a dollar value.

  • Specify the start & end date ranges.
  • Assign the following values to each of the call types:
  • Unit: Choose from 1 second, 30 seconds, or 1 minute increments.
  • Cost: Enter the cost (per unit) in cents.
  • Minimum: Enter the minimum call cost, in cents.
  • Flagfall: Enter the flagfall rate here. (This is the cost that is applied once the call is connected.

Click to save your settings.

  • Choose from Excel or PDF format, then download either the 'Summary' or 'Detailed' report.