Average Call Duration User Report
Overview
The 'Average Call Duration' report displays the average time each user spent on a call. Reports are filtered by the direction of the call, the office, and the time period selected.
Usage
- Select any time period with a maximum of 7 days between them.
-
Select your 'Call Direction':
-
All
- Internal (This will only display calls made internally.
- Inbound (This will only display inbound calls. (calls that you answered).
- Outbound (This will only display outbound calls (calls that you made).
- Select the 'office', or simply select 'all offices'.
Tip
You can also choose between a bar graph and a pie chart by clicking the button in the top right hand corner of the graph.
Group by:
You can choose to group by extension number, or by the users' name by using the 
slider.
Detailed Report
| Column Name |
Description |
|---|---|
| UserExtension |
The extension number of the User. |
| UserName |
The name of User as set up in the configuration of myCloudPBX. |
| TotalSessionCount |
The total number of times the User spoke on calls. |
| InboundSessionCount |
Total number of times the User spoke on Inbound calls. |
| OutboundSessionCount |
Total number of times the User spoke on Outbound calls. |
| TotalUserTalkTIme |
Total time the User spent talking on the phone. |
| TotalOverallUserTime |
Total time the User’s extension/s rang and/or spoke on the phone. |
| AvgUserTalkTime |
The Average time the User spoke on each session. |
| AvgOverallUserTime |
The average Overall time the User’s extension both rang and/or spoke. |
| OriginOffice |
The Office Name as labelled in myCloudPBX. |