Auto Attendant Report
Overview
The 'Auto Attendant' (often called an IVR) Report CSV Download report allows you to see which option callers are selecting at your voice prompts.
Detailed Report
| Column Name |
Description |
|---|---|
| CallGUID |
The Call GUID is a Global Unique Identifier for that call. |
| CallDateTime |
The Date and Time for the call. |
| OriginNumber |
The number of the caller, if known (maybe set as Private). |
| TargetNumber |
The Number configured on the MyCloudPBX the caller dialled. |
| IvrReference |
The Name of the IVR configured in myCloudPBX. |
| KeyLabel |
The label assigned to the IVR option configured in myCloudPBX. |
| FirstExtensionNumber |
The Extension number of the First User that spoke on the call. |
| FirstExtensionName |
The name of the First User that spoke on the call. |
| LostInIVR |
Set to 1 if the call entered the IVR and the Caller terminated the call before exiting the IVR. |
| TimeoutInIVR |
Set to 1 if the call entered the IVR and the IVR timed out before the Caller selected an IVR option. |
| Voicemail |
Set to 1 if the call was sent to voicemail. |