Active Users Reports
Overview
The 'Active Users' report shows the total time users spent on calls. Reports are filtered by the direction of the call, the office, and time period selected.
Usage
- Select any time period with a maximum of 7 days between them.
-
Select your 'Call Direction':
-
All
- Internal (This will only display calls made internally.
- Inbound (This will only display inbound calls. (calls that you answered).
- Outbound (This will only display outbound calls (calls that you made).
- Select the 'office', or simply select 'all offices'.
Group by:
You can choose to group by extension number, or by the users' name by using the 
slider.
Tip
You can also choose between a bar graph and a pie chart by clicking the button in the top right hand corner of the graph.
Detailed Report
| Column Name |
Description |
|---|---|
| UserExtension |
The extension number of the User. |
| UserName |
The name of User as set up in the configuration of myCloudPBX. |
| TotalSessionCount |
The total number of times the User spoke on calls. |
| InboundSessionCount |
Total number of times the User spoke on Inbound calls. |
| OutboundSessionCount |
Total number of times the User spoke on Outbound calls. |
| TotalUserTalkTIme |
Total time the User spent talking on the phone. |
| TotalOverallUserTime |
Total time the User’s extension/s rang and/or spoke on the phone. |
| AvgUserTalkTime |
The Average time the User spoke on each session. |
| AvgOverallUserTime |
The average Overall time the User’s extension both rang and/or spoke. |
| OriginOffice |
The Office Name as labelled in myCloudPBX. |