Call Reporting Dashboard

Overview

The Reporting Dashboard displays critical information about your myCloudPBX system, providing granular reporting data for a real-time or historical view of the activities within your phone system.

Drill down into user performance and call reports for valuable insight into resolution times, response rates and optimal service times.

This page outlines key definitions and rate structures for myCloudPBX call reporting. Where relevant, more information may be shown on individual articles.

Key Terms

Term	Description
Calls	Calls received or made including inbound, outbound or internal on myCloudPBX.
Session	Each time a User, identified by an Extension Number, talks on a call a “Session” is created with that User for them to talk. E.g., An Inbound call is answered by User 1 then transferred to User 2, then transferred to User 3, then the call is terminated by either party = 3 Sessions.
Target Number	A Target Number is the number that was dialled to. For an Inbound Call the Target Number will be a number on myCloudPBX. For an outbound call the Target Number will be the remote number the User on myCloudPBX dialled.
Origin Number	The number a call was made (originated) from.

Rate Types

Rate Type	Rate Description	Country
1	Local calls to land lines	Australia
2	National calls to land lines outside the local call area	Australia
3	International calls	Australia
4	Mobile calls	Australia
5	13/1300 and other miscellaneous calls	Australia
7	1800 calls	Australia
51	Local Calls to landlines	New Zealand
52	National calls to landlines	New Zealand
53	International calls	New Zealand
54	Mobile calls	New Zealand
57	0800 calls	New Zealand

Data Retention

Call reporting data is made available for 24 months.