Virtual FAX


There are three steps to configuring Virtual FAX.

  • Enabling the Virtual FAX Plugin
  • Enabling outbound Virtual senders.
  • Configuring a number for inbound Virtual FAX.

Enable Virtual FAX

Virtual FAX allows you to have a FAX number with all the convenience of email without needing a traditional FAX machine.

To configure virtual FAX you will first need to enable the virtual FAX plugin for your PBX.

Hover over 'Addons' and select 'Configure Addons'.

In order to enable Virtual FAX, you will need to read and agree to the disclaimer shown.

Once you have clicked 'I Agree', you will be able to click 'Enable Virtual FAX Plugin' at the top.

Scroll down to the bottom of the page and click 'Save' when finished.

Your changes are now ready to 'Apply' to your PBX.

Click 'Apply PBX Changes'.

Configure Allowed Senders

In order to send virtual FAX, your email address must be added to the 'allowed senders' list.

This allows you to specify who can send FAX on behalf of your company as well as the caller ID to be used for each user.

From the PBX homepage, hover over 'Addons' and select 'Virtual FAX'.

On this page you can click 'Add Virtual FAX Sender' and also see a list of existing authorised email addresses.

Click 'Return to Service' when finished.

Virtual FAX Inbound Route

To enable inbound virtual FAX you will need to click on 'Call Routing' from the PBX Homepage.

If you are modifying an existing an existing call route, click 'view/edit' next to the number you wish to modify, otherwise click 'Add Call Route'.

When creating a call route for Virtual FAX, you will need to fill in the following information:

  • Timezone: This will be used to ensure correct timestamps.
  • Phone Number: This is the inbound number you will be using.
  • Call Alert Name: This is mostly for your reference.

Scroll down the page until you get to the section titled 'Enable Virtual FAX'.

Check the option, and enter the email address that will receive the email containing the FAX message.

Once done, scroll to the bottom, and click 'Save'.

Your changes are now ready to 'Apply' to your PBX.

Click 'Apply PBX Changes'.

Last Updated:: 6/24/2019, 3:06:16 AM