myCloudPBX Softphone Guides


Windows Guides

Quick Start Guide - Windows


Android Guides

These guides will aim to demonstrate how to install and operate the MyCloudPBX softphone using an Android phone.

You will need a MyCloudPBX Softphone account in order to follow this guide, if you do not already have one you will need to contact your administrator.

Installation

Step 1. From the Play Store, search ‘myCloudPBX’ and and Install the app.

Step 2. The first time you run the application, you will have to accept some permissions so the app will work. Start by Accepting License Agreement.

Step 3. Tap Show to allow myCloudPBX to Read phone status and identity, reroute outgoing calls and directly call phone numbers.

Step 4. Tap ‘Allow’ to enable myCloudPBX to make and manage phone calls.

Step 5. Next, it will request permission to be exempt from battery saving rules, this will allow the app to run in the background and receive calls even when on battery saver. Click "SHOW' and then 'accept' to proceed.

Step 6. Enter the following information:

Username: Your username

Password: Your password

Step 7. You are now logged in.

Making a Call

You will need a MyCloudPBX Softphone account in order to follow this guide, if you do not already have one you will need to contact your administrator.

Open the myCloudPBX app and login using your username and password.

Using the touchscreen enter the number you wish to dial and then press the green ‘dial’ button.

Blind Transfer a Call

Description: When you 'Blind Transfer' a call the call will immediately ring on the intended persons phone and will no longer be on yours.

While on the active phone call press and the press the 'Transfer To...' option as shown below.

Use your address book, or enter the number you wish to transfer to and press

The has now been blind transferred to the other person.

Attended Transfer a Call

Description: An 'Attended Transfer' allows you to 'introduce' the caller to the callee before handing the call over. This is the preferred method of transferring calls.

While on an active call, press

Use your address book, or enter the number you wish to transfer to and press

Once the phone is answered you will be able to announce the caller to the callee before handing the call over.

Press and the press the 'Transfer To...' option as shown below.

The has now been transferred to the other person.

iPhone / iPad Guides

These guides will aim to demonstrate how to install and operate the MyCloudPBX Softphone on your IOS device.

You will need a MyCloudPBX Softphone account in order to follow this guide, if you do not already have one you will need to contact your administrator.

Installation

Open the App Store by pressing

Enter the search term 'mycloudpbx softphone'.

Press to begin the installation.

Enter your Apple ID / Password if prompted.

Once the download has finished press 'Open' to complete the installation.

When prompted, you will need to press 'OK' to allow the app access to the Microphone.

When prompted, you can choose weather or not you wish to allow Siri integration.

When prompted, you will need to press 'Allow' to allow the app to display missed call notifications.

Enter the following information:

  • Your Username. (You will have received this in the welcome email when you activated the softphone.)
  • Your Password. (You can find this in the myCloudPBX Management Portal. If you are not sure, contact your Administrator).

When finished click 'Login'.

When prompted, click 'OK' to allow the app to access your Contacts.

The myCloudPBX Softphone is now fully installed and ready for use.

Making a Phone Call

Open the myCloudPBX app and login using your username and password.

Using the touchscreen enter the number you wish to dial and press

Once the call connects, you have some additional options.

  • To mute your microphone 'Mute'.
  • To place the other person on hold by pressing 'Hold'.
  • To enable speakerphone, press 'Speaker'.
  • To hangup the call, press
  • To input numbers while on a call press, 'Keypad'.

Accessing Voicemail

To access Voicemail, press or dial 777.

Press the 'Keypad Icon' to access the keypad, then enter your PIN when prompted.

View Call History

To view your call history, press the button at the bottom of the myCloudPBX Softphones homescreen labelled 'History'.

Blind Transfer a Call

Description: When you 'Blind Transfer' a call the call will immediately ring on the intended persons phone and will no longer be on yours.

While on the active phone call press (More) and the press the 'Transfer' option as shown below.

Enter the number you wish to transfer the call to and press (Xfer) to complete the transfer.

You have now successfully transferred the call.

Attended Transfer a Call

Description: An 'Attended Transfer' allows you to 'introduce' the caller to the callee before handing the call over. This is the preferred method of transferring calls.

While on an active call, press

Using the touchscreen enter the number you wish to dial and press

Once the phone is answered you will be able to announce the caller to the callee before handing the call over.

While on the active phone call press (More) and choose the 'Transfer' option.

You have now successfully transferred the call.

Conference Calls

Description: The myCloudPBX Softphone allows you to merge two callers together into a 3-way conference call.

While on an active call, press

Using the touchscreen enter the number you wish to dial and press

To merge the calls together press

The calls are now conferenced together.

To un-merge the calls again, press

OSX Guides

Coming Soon!

Last Updated:: 8/13/2019, 5:01:40 AM